Netexem is a small business phone service provider — business VoIP, hosted PBX, cloud PBX, SIP trunking, UCaaS, native SMS, auto-attendant, IVR, call routing, E911, and number porting — for small businesses across the U.S. A real human answers in under 60 seconds. No phone trees. No ticket number.
From $29.99 per month.
Six promises that ship with every business voip platform install — no upsell tier required to get the basics right.
A real human answers in under 60 seconds. No phone trees, no offshore queue, no ticket number. Your account has a name and a direct line. Owners across the U.S. tell us this is the part that surprises them most — the phone provider that actually answers its own phone.
A hosted phone system that runs your SMB phone system in the cloud — extensions, auto-attendant, call routing, voicemail, conference bridges, and call recording. No PBX appliance to rack, no on-site server to patch, no after-hours reboot windows. We handle the configuration and the upgrades.
Local DIDs in every U.S. area code we serve, toll-free numbers, and existing fax lines all port in. Netexem files the LOA, coordinates with the losing carrier, and schedules the cutover for an after-hours window. Existing fax numbers port to a virtual fax endpoint on the cloud PBX. No printed marketing has to change.
Every DID receives business SMS and MMS on the same line that rings the desk phone. We handle 10DLC for you, so business SMS works on day one. Inbound texts land in a shared team inbox the whole front desk can see, assign, tag, and reply from with templates. TCPA opt-out keywords like STOP, START, and HELP are detected automatically.
The Netexem softphone runs on iPhone, iPad, Mac, Vision Pro, Windows, and any browser at app.netexem.com — Android lands next. Same login, same number, same presence on every device. Field staff answer the main line from a personal phone without exposing the personal cell number. See the [softphone page](/softphone) for platform detail.
A production REST API, signed webhooks, and deep links on every plan — built for the way developers actually work. Trigger outbound calls from your CRM, get webhooks on voicemail, deep-link from a Zendesk ticket straight into a callback. Same per-seat price, no API tier, no quote-for-pricing wall.
Cloud PBX, real support, one invoice — the business phone service posture that earns referrals nationwide.
No on-prem PBX, no copper lines. Software updates roll out without scheduling downtime.
One extension follows you across devices. Field staff carry the office number without exposing their cell.
Pair with Netexem internet for proactive circuit monitoring and one invoice for the whole stack.
A real human answers the support line in under 60 seconds — for SMBs in all 50 states. No offshore tier-one queue, no ticket number you chase for a week. Headquartered in Tustin, California.
Netexem business VoIP comes with a support line that a real human answers in under 60 seconds. No phone trees. No offshore queue. No ticket number. Your account has a name and a direct line, and we answer the phone — yes, even Saturday.
Most SMB phone providers sell you a platform and then hide behind a chatbot. Netexem does the opposite. When something breaks, a real human picks up — on the first ring, with your account already on screen. No bots, no hold music, just answers. That is the difference owners coast to coast tell us about most: the phone provider that actually answers its own phone.
Business VoIP is not the same as a chat app or video conferencing platform — Netexem is a real phone service provider, not Zoom, Microsoft Teams Phone, or Google Voice. It is a hosted phone system that runs your SMB phone system in the cloud — a cloud PBX — and connects to the Public Switched Telephone Network (PSTN) through SIP trunking. UCaaS (Unified Communications as a Service) folds calling, business SMS, MMS, and a shared team inbox under one per-seat license. Every line is a real DID (Direct Inward Dial) you can publish on a business card, route through an auto-attendant, IVR, or call queue, and forward to a Yealink, Polycom, or Cisco IP phone — or the [softphone](/softphone) on a personal device. We provision your cloud PBX, port your existing numbers, and walk your team through it before go-live. See the [phone service](/services/phone) for hardware-first deployments, the [Yealink desk phone catalog](/devices) for hardware, and the [pricing page](/pricing) for tier-by-tier breakdown.
Three pieces make a business VoIP deployment work. The cloud PBX is the brain — it runs your extensions, auto-attendant, call routing rules, voicemail, and call recording. SIP trunking is the connection — it carries calls between the cloud PBX and the public phone network, so every DID can ring a desk phone, the softphone, or both at once. Endpoints are what your team actually touches — Yealink desk phones, the Netexem softphone on iPhone, iPad, Mac, and Vision Pro, the desktop softphone on Mac and Windows, and the browser softphone at app.netexem.com. Native SMS and MMS ride the same DIDs, so the number that rings the desk phone also receives the texts. No second app, no second fee.
Most SMB VoIP providers gate their API behind an enterprise sales call. Netexem ships a production REST API, signed webhooks, and deep links on every plan — for the way developers actually work. Trigger an outbound call from your CRM. Get a webhook when a voicemail lands. Deep-link from a Zendesk ticket straight into a callback. Same per-seat price; no API tier, no quote-for-pricing wall. Builders coast to coast use it to glue Netexem into their stack in an afternoon.
Number porting is the part most SMBs worry about — and most often the part the previous provider made painful. Netexem files the LOA, coordinates with the losing carrier, and schedules the cutover for an after-hours window so the front desk never misses a ringing line. Local DIDs in every U.S. area code we serve, toll-free numbers, and existing fax lines all port in. Existing fax DIDs port to a virtual fax endpoint on the cloud PBX. Call routing rules carry over the same week — auto-attendant trees, ring groups, business-hours schedules, voicemail-to-email. Start a porting conversation on the [contact form](/contact) or call us — we pick up.
Most SMB phone systems treat business SMS as a paid add-on. Netexem business VoIP ships native SMS and MMS on every DID with no extra app and no extra line item — and we handle 10DLC for you, so business SMS works on day one. Inbound texts land in a shared team inbox the whole front desk can see, assign, tag, and reply from. Auto-attendant trees and call routing rules are configurable per extension, per business hour, per holiday. Customers describe how this works on the [reviews page](/reviews).
You can bundle business VoIP with [business internet](/services/internet) — dedicated fiber sized for your call volume — and [business TV](/services/tv) for the lobby on a single invoice. The bundle is a convenience play, not a lead product. The cloud PBX, the SIP trunking, and the softphone work fine over any business-class circuit; bundling just means one number to call when something goes wrong — and that number is answered by a real human.
Buyers often compare Netexem against RingCentral, Nextiva, Vonage, 8x8, Dialpad, and GoTo Connect — and against UCaaS substitutes Microsoft Teams Phone and Zoom Phone — when shortlisting business VoIP. Compared side by side, Netexem ships hosted PBX + SIP trunking on the same per-seat price as a real REST API, signed webhooks, and deep links, with CRM integrations to Salesforce, HubSpot, Zoho CRM, and Pipedrive, plus helpdesk hooks to Zendesk and Freshdesk. Hardware support spans Yealink, Polycom (Poly), Cisco IP phone, and Grandstream — bring your own carrier (BYOC) or bring your own device. The differentiator buyers point to most is the support model — a real human picks up. See the side-by-side [alternatives hub](/alternatives) for per-competitor comparisons.
Every Netexem DID is E911-enabled with dispatchable location data registered in NENA-compatible PSAP records, so emergency calls reach the correct local responder. HD voice rides Opus and G.711 codecs with jitter-buffer tuning per circuit and MOS-score monitoring per call. Call analytics and CDR (Call Detail Records) export from the cloud PBX dashboard or stream over webhooks. Security: SRTP-encrypted media, TLS 1.3 SIP signaling, encrypted SIP at every endpoint, encrypted in transit and at rest, BAA available for covered entities, and TCPA-compliant SMS opt-out.
If the office circuit drops, inbound calls reroute automatically to a failover destination — a cellular failover number, the Netexem softphone over LTE, or a different DID — via cell phone failover and automatic call forwarding rules configured in the cloud PBX. Voicemail still records and transcribes. Disaster recovery is built into the platform: redundant SIP registrars, geographically distributed media servers, and per-tenant SIP registration heartbeats. When the office circuit returns, desk phones re-register and routing returns to normal.
Netexem has held 100% uptime over the last 24 months across the SMB book — measured by per-tenant SIP registration heartbeats and platform-side websocket monitoring, reported quarterly, methodology published in the customer portal. Your service agreement does not guarantee the number contractually; the operating posture and a real support team make the number achievable.
The rate quoted at install is the rate that recurs. Month-to-month with thirty days written notice to cancel. Bundle with phone, internet, and TV to unlock the multi-service discount.
The business VoIP service is the cloud PBX, SIP trunking, and UCaaS layer. Pair it with the softphone for iPhone, iPad, Mac, and Vision Pro, Yealink IP phones and desk phone hardware, see per-seat business phone pricing, or compare alternatives to RingCentral, Nextiva, Vonage, 8x8, and Dialpad.
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