Question 1

Which California regions does Netexem actually cover?

Accepted Answer

Three active regions today: Orange County, Los Angeles County, and San Diego County. Orange County has been the home market since 2018 and covers fourteen cities. Los Angeles launched in 2020 with five cities. San Diego launched in 2021, also with five cities. Every install is run by the same crew dispatching from our Tustin office.

Question 2

What if my office is in a California city you do not list?

Accepted Answer

Reach out anyway through the [contact form](/contact). Cities not on the launch list often get covered through our remote-managed install option — we ship pre-configured Yealink handsets and walk your team through racking by video, while local techs stay available for support. We add new cities to the launch list when local demand crosses a threshold worth dispatching a crew for.

Question 3

How long does it take to add my city to the active list?

Accepted Answer

Active listing requires three or more live customers in a city so dispatch routing makes sense. From a single quote to active status usually takes two to four months as we onboard neighboring accounts. In the meantime your office still receives the same on-site install — the only difference is the technician driving in from a neighboring city.

Question 4

Do you support businesses with offices in multiple regions?

Accepted Answer

Yes — multi-location small businesses are a sweet spot for us. A single account team manages every site, billing consolidates onto one invoice, and the customer portal shows extension directories, ticket history, and outages across every office. Install scheduling coordinates so all sites cut over the same weekend, which keeps your internal IT from juggling three different go-live dates.

Question 5

Are the same phone numbers and emails used for every region?

Accepted Answer

Yes today. Sales, support, and billing all route through the main numbers and the [contact form](/contact). The technician dispatched to your office is the same person on the support line — there is no regional handoff. A regional dispatch line per market is on the roadmap once any one region passes fifty live accounts.

Question 6

How fast can you install once I sign the quote?

Accepted Answer

Orange County offices schedule on-site install within five business days of contract signature, often the same week if you sign before Wednesday. Los Angeles and San Diego typically land within seven to ten business days because the crew schedules drives in batches. Number porting from your current carrier adds two to four weeks but runs in parallel with the install date.

Question 7

Where can I see plan pricing without filling out the form?

Accepted Answer

The [pricing page](/pricing) lists every plan with the published month-to-month rate, plus bundle savings for taking phone, internet, and TV together. There is no obfuscated quote-to-quote pricing — every customer pays the published rate, and the discount tiers for multi-location accounts are visible on the same page so you can budget without a sales call.

Local business telecom across California

Pick a region

Orange County

Los Angeles

San Diego

All cities we serve in California

Orange County (14)

Los Angeles (5)

San Diego (5)

Talk to a local specialist

California service-area FAQ

Pick a region and we will schedule the install