Netexem is a phone system built for contractors. Your crew uses one app on their own phone with the business number, calls ring everyone at once, and after-hours leads route to whoever is on-call this week. We pick up, log the job, and text the homeowner back before they call your competitor.
Here is what makes phones hard for contractors
You are on a roof, in a crawlspace, or three feet inside a wall. The phone rings and you cannot get to it. The homeowner does not leave a voicemail. They call the next guy on the list, and a $500 job becomes $0.
Most contractor phones break the same way:
Missing two calls a week at $500 per job is $52,000 a year you never see. The fix is not working harder. It is a phone system that picks up for you when you cannot.
- The owner’s personal cell IS the business line, so calls come in at 9pm on Saturday and the family answers
- Crew members refuse to give out their personal number, so customers only reach one person
- After-hours leads hit a generic voicemail nobody checks until Monday
- Office staff cannot answer the owner’s line, so transfers turn into phone tag
- There is no record of what the homeowner approved when the change order gets disputed
Six things that move the needle on a contractor phone line.
We do not replace your field-service software. Netexem is the phone layer that plugs into how you already work — the softphone on the crew’s phones, the desk phone on the office counter, all on the same business number.
Softphone on your crew’s personal device
One app, the business number, no second phone in the toolbag. Personal cell stays personal — when an employee leaves, you revoke the seat and the business number stays with you.
Simultaneous ring across the crew
A new-job call rings the owner, the office, and the on-call tech at the same time. First one free picks up, so leads never bounce to voicemail because one person was elbow-deep in a wall.
After-hours on-call rotation
Set the rotation once. Tuesday night calls go to whoever is on this week, not a voicemail box nobody opens. Weekend, holiday, and overnight coverage handled by the schedule, not by you remembering.
Business texting from the same number
ETAs, "on my way" pings, and quote follow-ups go out as SMS from your business line, not a random personal cell. Homeowners reply to the same number they called — no app required on their end.
Voicemail to email with transcription
A missed call from a loud jobsite still gets triaged in 60 seconds. Read it on a break, tap to call back. Every voicemail lands in your inbox as text within seconds of the caller hanging up.
Call recording for change-order disputes
When a homeowner says "I never approved that," you have the audio. Pull the recording in two clicks, hear them approve it on a Tuesday three weeks ago, and the dispute closes the same afternoon.
Three jobs, three ways Netexem keeps the phone from costing you money.
The new-construction lead at 7:47am
A homeowner calls for a kitchen remodel estimate. The call rings your cell, the office line, and your lead carpenter at the same time. The office picks up, books the walkthrough, and texts a confirmation from the business number. The lead never hits voicemail.
The Saturday emergency
A burst pipe on a weekend. The on-call rotation routes the call straight to your weekend tech’s softphone. He answers from his kid’s soccer game, dispatches himself, and texts the homeowner an ETA — all from the business number, not his personal cell.
The change-order argument
Three weeks into a bathroom job, the homeowner insists they never agreed to the upgraded tile. You pull the recorded call from two Tuesdays ago, hear them approve it, and the dispute closes the same afternoon — no lawyer, no write-off.
Plugs into the tools you already run
Your phone system should not fight your field-service software. Netexem rides alongside the CRMs contractor businesses already use — Jobber, ServiceTitan, Housecall Pro — so call logs, customer numbers, and follow-ups stay where your crew expects them.
Keep your existing business number. We port it over for free, usually inside a week, with zero downtime on your line. National US coverage, no per-state setup, no extra fee per area code.
Pricing built for crews, not call centers
Flat per-user pricing. Unlimited US calling and texting. Number porting included. No setup fees, no per-feature unlock games, no "call sales for a quote."
Add a seat when you hire a new tech. Remove one when the season slows down. See full pricing on the /pricing page, or compare us to the alternatives at /alternatives if you are coming off RingCentral, Ooma, or a copper landline.
Contractor phone system questions, answered.
Start answering more jobs this week
Most contractor accounts are live in under 30 minutes.
Port your number, set the on-call rotation, install the softphone on the crew’s phones, and you are taking calls before the next workday. Talk to a real human about your jobsite call flow — no demo theater.