Will I lose my Nextiva phone numbers in the switch?

No. Direct dial numbers, main numbers, fax numbers, and toll-free numbers all port cleanly out of Nextiva. We file the port-out paperwork the day we receive your most recent invoice. Calls continue to ring on Nextiva during the porting window and switch to Netexem during a verified cutover we schedule with you in advance.

How fast does Netexem support actually pick up?

A real human answers in under 60 seconds — usually on the first ring. Your account has a name and a direct line, not a ticket number and a queue. No phone trees, no bot wall, no tier-based handoffs. Headquartered in Tustin, CA and serving Nextiva switchers in all 50 states.

Does Netexem replace the Nextiva CRM (NextOS)?

Not directly. Nextiva ships a real CRM with contact records, deal pipelines, and email — Netexem ships a shared contact directory with company records, caller-ID resolution, and full-text search. If you actively use NextOS pipelines, keep that workflow and use Netexem for phone, native SMS, softphone, and live chat. Most SMBs run a separate CRM either way, and Netexem hooks into yours via REST API and webhooks.

What devices does the Netexem softphone run on?

iPhone, iPad, Mac, Vision Pro, and the web — one app, every device, every screen. Native SMS is built in, so texts and calls live in the same inbox. Nextiva ships a mobile and desktop app, but the softphone experience splits across two surfaces with separate SMS handling.

Is the free-hardware promo from Nextiva a better deal?

Sometimes, on day zero. Nextiva runs free-phone promos for new signups that offset the first month or two of hardware. Netexem quotes hardware with your plan from the Yealink catalog. Over a twelve-month horizon, the all-in cost typically lands lower with Netexem once you factor in tier upgrades and per-feature add-ons.

Do I need a contract or is there an ETF?

Month-to-month, no contracts. Every Netexem plan cancels from your dashboard in 30 seconds. There is no early-termination fee because there is no fixed term to terminate. Annual pre-payment earns a small discount but keeps identical cancellation terms: return any leased gear, get refunded for unused months, and the relationship ends without paperwork drama.

How does the live chat widget compare to Nextiva Engage?

Netexem ships a brandable live chat widget at the base price, including visitor intelligence such as IP geolocation, referrer tracking, and repeat-visitor identification. Nextiva positions the equivalent inside the Engage tier at a higher monthly per-user cost. Customers running a sales-driven website typically benefit from having live chat at the base price rather than gated behind a tier upgrade.

Alternative · Nextiva

The Nextiva alternative: business VoIP and cloud PBX with a real human on the first ring.

Hosted PBX, SIP trunking, auto-attendant, IVR, call routing, native SMS, and a softphone for iPhone, iPad, Mac, and Vision Pro — small business communication software for SMBs across the U.S. Also compared to RingCentral, Vonage, 8x8, Dialpad, and Ooma. No phone trees.

Netexem is the Nextiva alternative — a small business VoIP and cloud PBX you can actually reach. Nextiva ships a UCaaS platform with chat queues and tier-based support. Netexem answers the phone (usually first ring) and ships SIP-based hosted PBX, native SMS, auto-attendant, call routing, number porting, and a softphone.

Talk to Netexem in Tustin See pricing

A real human answers — usually first ring
Softphone on iPhone, iPad, Mac, and Vision Pro
Native SMS built in — we handle 10DLC
Month-to-month — no contracts, no auto-renew

Real local team
Bundled phone + internet + TV
Tustin support
No surprise per-seat fees

Nextiva vs Netexem: Comparison

Nextiva vs Netexem: Comparison
Feature	Netexem	Nextiva
Reach a real human	Under 60 seconds, no phone tree	Phone + chat queue, tier-based routing
Entry phone price	$19.99/mo	$18.95/user/mo (Essential)
Nextiva is slightly cheaper at the lowest tier.
Softphone for iPhone, iPad, Mac, Vision Pro		Mobile + desktop app only
Native SMS (10DLC handled for you)		Available, customer-managed
REST API, webhooks, deep links	Production API + webhooks + deep links	Limited public API
Long-term contract required
Cancel from your dashboard	Yes, in 30 seconds	Contact support
Built-in CRM	Shared contact directory	Yes (NextOS CRM)
Nextiva ships a real CRM. Netexem ships a shared directory with company records and search.
Free hardware on signup	Hardware quoted with your plan	Free phones for new accounts (promo terms apply)
Zero-IT provisioning	9-character verbal setup codes — no IT required	Admin portal + email invites
Business internet + TV bundle (optional)	Available in Southern California service areas
Live chat widget for your website	Included	Engage tier add-on
TCPA opt-out auto-compliance on SMS
Offline-mode mobile app
Useful for field-service crews working in low-coverage areas.
BAA for HIPAA-covered entities	BAA available — no enterprise upsell required	BAA on higher-tier plans with feature restrictions
Netexem signs BAAs for covered entities without gating the conversation behind a top-tier contract. Always verify current scope with each vendor.

Why teams switch to Netexem

One local team, one bill, one install day, real numbers you can call.

A real human picks up — no ticket numbers, no phone trees

Call Netexem support and a real person answers, usually on the first ring. Your account has a name, not a ticket number. Nextiva routes you through chat queues and tier-based support that escalates only when the lower tier gives up.

A softphone that works on every device

One app for calls, texts, and voicemail on iPhone, iPad, Mac, Vision Pro, and the web. Native SMS built in — no extra app, no 10DLC saga. Nextiva ships a mobile and desktop app, but the experience splits across surfaces.

A real REST API, webhooks, and deep links

Wire Netexem into HubSpot, Salesforce, Zoho CRM, Pipedrive, Zendesk, Freshdesk, Microsoft Teams, Microsoft 365, Google Workspace, Slack, or Zapier with a production REST API, signed webhooks, and deep links. SMB-priced, developer-real. Encrypted SIP throughout. Most Nextiva integrations stop at the official connector list.

Pricing on the page — no "contact sales" wall

Month-to-month plans. The price you see is the price you pay. Cancel from your dashboard in 30 seconds. No surprise charges, no add-on creep, no 12-month contract to fight with.

Where Nextiva falls short for SMBs

Honest, specific gaps SMB owners report after switching to Netexem.

Business internet + TV bundle (optional)
Nextiva does not ship this on the SMB tier. Netexem: Available in Southern California service areas.
TCPA opt-out auto-compliance on SMS
Nextiva does not ship this on the SMB tier. Netexem: Included with Netexem.
Offline-mode mobile app
Nextiva does not ship this on the SMB tier. Netexem: Included with Netexem.

What Nextiva does well

No vendor is the right fit for every business. Here is where Nextiva is the more honest pick than Netexem.

Nextiva bundles a real built-in CRM (NextOS) with contact records, deal pipelines, and email — Netexem ships a shared directory instead.
Nextiva runs aggressive free-phone-hardware promotions for new accounts that can be hard to beat on day-zero hardware cost.
Nextiva entry pricing ($18.95/user/mo) is a dollar lower than Netexem phone-only pricing if you only need the phone layer.

Where Netexem fits best

Dental office in Tampa tired of being on hold with support
The office manager calls Nextiva support and waits 22 minutes for a tier-2 callback. With Netexem, a real human answers in under a minute — same person, every time. Voicemail-to-text and shared SMS inbox keep the front desk responsive without juggling personal cell phones.
HVAC company with techs working from anywhere
Field techs answer calls and texts from job sites across the country. The Netexem softphone runs on iPhone, iPad, and Mac with native SMS built in. Offline mode keeps customer history searchable in basements and crawl spaces, then syncs when the truck rolls back into coverage.
Law firm switching off Nextiva mid-contract
The firm replaces Nextiva month-to-month. We port every direct line, main number, and toll-free. A real Netexem human walks the office manager through the cutover. The brandable live chat widget becomes a new intake channel — included at the base price.
Insurance agency that hates IT tickets
New producers join with a 9-character verbal setup code — no portal walkthrough, no admin ticket. The office manager runs every onboarding. Phone, voicemail, and native SMS show up on every device within minutes.

The numbers behind a real local provider

Average bundle savings
Typical install window
Local SMB customers
Years serving Orange County

Pricing side by side

Netexem

Business Phonefrom $19.99/mo
Per-line VoIP, unlimited North America, native SMS built in
Softphone (every device)included
iPhone, iPad, Mac, Vision Pro, and web — one app
Business Internet (optional)from $39.99/mo
Available in Southern California service areas
Bundle (Phone + Internet + TV)from $84.97/mo
Optional Southern California add-on — one invoice

Nextiva

Essential$18.95/user/mo
Voice + SMS + basic features
Professional$22.95/user/mo
Voice + team chat + voicemail transcription
Enterprise$32.95/user/mo
Voice + CRM + call recording + integrations

Nextiva pricing verified against the Nextiva public pricing page on 2026-05-29. Bundled Netexem pricing assumes one phone line, one internet circuit, and one TV connection on a single invoice.

How switching from Nextiva actually runs

Three steps. One install morning. Zero downtime on your existing numbers.

1. Pull your Nextiva line list
Forward your most recent Nextiva invoice or export the line list from NextOS. We file the port-out the same business day and confirm the porting window for every direct line, main number, and toll-free.
2. Walk through the plan with a real human
A Netexem specialist (not a bot, not a tier-1 queue) walks you through line counts, softphone setup, native SMS, and the optional on-site install if you are in our Southern California service areas. Written quote in under a business day.
3. Remote cutover — phones live the same day
Most switches run fully remote. We provision lines, set up the softphone on iPhone, iPad, Mac, and Vision Pro, and verify inbound and outbound flow. On-site install is available as an optional add-on in Southern California.

Frequently asked questions about switching from Nextiva

Explore the full Netexem business VoIP platform

Netexem is hosted cloud PBX, SIP trunking, business SMS, and a softphone — small business communications software for SMBs across the U.S. See the business VoIP service, the softphone for iPhone, iPad, Mac, and Vision Pro, Yealink IP phones, business phone pricing, or compare more business VoIP alternatives.

Switch from Nextiva in 1 day. Keep your number. Talk to a real person.

A real Netexem human walks you through the port-out, the softphone setup, and native SMS. No phone trees. The price you see is the price you pay. Available for SMBs across the U.S.

Talk to a real person Call a specialist